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Archive for May, 2009

28
May

Limited time offer – IncorTech will convert one QuickBooks database and one fiscal year of history into Sage MAS 90 or Sage MAS 200 ERP or even to Sage MAS 90 or 200 Extended Enterprise Suite FREE.

Our free conversion services support the following U.S. QuickBooks Editions: QuickBooks Pro, Premier, and Enterprise Editions 2005, 2006, 2007, 2008, and 2009.

For complete offer details, contact IncorTech at 888-200-4171.

Category : Uncategorized | Blog
28
May

The latest version of Sage MAS 90 and 200 Fixed Assets, 2009.1.1, is now available as a download. You and any of your on plan customers who own the Fixed Asset module can go to Sage Online to access and download the update. Included in this new version is the Fixed Assets SnapShot dashboard, and it addresses the American Recovery and Reinvestment Act of 2009 .

New Assets Snapshot

Get concise, well-organized graphical charts and statistics
View current status of assets, active assets by type, recent activities, quarterly summary, remaining life, and depreciation comparison
Appears every time you open a company or organization
Access at any time from the Fixed Assets Reports menu
Extension of 168 Allowance
The bill extends the 168 allowance for capital expenditures that are placed into service in 2009. For certain property with longer production periods, the date is extended to 12/31/2010.

Extension of Section 179 Increases
Last year, Congress temporarily increased the amount that small businesses could write off for capital expenditures incurred in 2008 to $250,000 and increased the phase-out threshold for 2008 to $800,000. In the American Recovery and Reinvestment Act of 2009, the temporary increases have been extended for capital expenditures incurred in 2009.

New Investment Tax Credits

Election to claim ITC in lieu of production credit for sources of energy that produce electricity such as (but not limited to) solar, hydropower, open-loop biomass, and others.
New Advanced Energy Investment Credit is established for facilities engaged in the manufacture of advanced energy property.
Removal of dollar limit caps on energy credits from wind, solar, and geothermal sources.
For more details, please read the What’s New document.

Category : Sage Software | Blog
8
May

The 5/5/2009 issue of Selling Power shared some very interesting findings of a recent study conducted by the Gartner Group.

Gartner recently conducted a worldwide survey of 1,527 CIOs in the fourth quarter of 2008 in which CIOs identified their top business priorities for 2009. The survey showed – shockingly – that attracting and retaining customers had dropped from second to fifth place. “Although still highly placed, customer service is receiving less emphasis than cost cutting,” says Gartner vice president Michael Maoz. “Of course cost cutting is essential in the current economic climate, but knowing how to cut costs without damaging the customer experience is critical, and the role of the contact center is crucial to this.”

Customer service, as delivered through the contact center, currently suffers from an overall lack of commitment to the customer service representative (CSR) in the form of tools, training, and compensation. Companies need to redouble their efforts in this area and extend the customer Web site, add multiple communications channels, and plan carefully to improve agent performance through the introduction of new technologies, according to Maoz.

Gartner predicts that by 2012, managing Web interactions will be a core competency of the contact center, with customers expecting the contact center CSR to know their Web posts in relevant online communities at the time of a telephone interaction. This will mean that by 2014, it will be an accepted practice in 30 percent of contact centers to have two standard monitors on each agent’s desktop. “Contact centers present the best chance to favorably impress customers, and yet organizations continue to drive customers away from interactions with people,” says Maoz. “With better processes and tools to support the system, an organization can demonstrate its competency and its knowledge of the customer’s needs.”

What steps have you taken since the beginning of 2009 to modernize the tools you provide to the people who service your customers?

Gartner recommends the following:

Personalize Your Customer Assistance.
Set up your customer service so that CSRs can connect directly with individual customers, rather than just be pulled from a pool. This reduces agent churn (a big expense) by giving CSRs a better feeling of competency and success.

Redesign Your Contact Center Application.
In order to be productive, CSRs will want and need a more compelling, responsive, and intuitive CRM interface to match the experience with the consumer applications that they take for granted.

Integrate the Web into Interactions.
Customers will soon expect an organization to lead them (as required) from self-service on the Web by detecting that they need help, then guide them into an assisted chat session and/or co-browsing session (if necessary), then transfer them into a telephone conversation.

Don’t Skimp on CSR hardware.
With the rise of multichannel and multimodal interactions, Gartner expects most contact center managers to consider either a second monitor for each desktop or a wide (landscape) monitor for better, faster navigation by the CSR.

And I’ll add my own $.02 here: for the smaller business, even the simplest of CRM systems that allows you to aggregate communications that occur between your staff and customers will empower them with what really should be considered the bare minimum of tools. Outlook by itself doesn’t count. As a service rep, you’ll need to login and see what one rep promised a customer and when. Outlook can’t show that chain of communications with multiple members of your customer service and sales team. It’s time to re-think what will allow you to retain and get more customers. All of the cost-savings in the world won’t matter if your competitor who makes it easier to do business with them invests in these relationship-enhancing technologies and you do not!

Category : CRM | economy | Blog
4
May

Sales tax is compulsory, complex and costly for any business. Automating the sales tax process saves time, money and effort. To bring that vision to reality, Sage Sales Tax from IncorTech provides the most complete compliance solution—from the point of sale to electronic filing and payment, streamlining a cumbersome process for millions of businesses and reducing the risk of loss or penalty in case of an audit. Sage Sales Tax automates previously manual tasks and works in real time within the systems businesses already use.

Benefits of Using Sage Sales Tax from IncorTech:
+ Accuracy: Sage Sales Tax has the most comprehensive jurisdictional assignment capabilities, extensive sales tax research and the most up-to-date rates and boundary information available.
+ Speed: Sage Sales Tax quickly applies sales tax calculations in the background of MAS via a secure, encrypted Internet connection. Sage Sales Tax calculates sales tax in less than a second without disruption to the existing workflow.
+ Reports: Sage Sales Tax offers a crucial component to sales tax compliance: detailed, on-demand reports provide you quick access to the information needed to prepare and submit sales tax returns.
+ Rules & Regulations: The calculation of sales tax is based on more than just a simple sales tax rate. Sage Sales Tax provides the ability to easily manage nexus and taxability.
+ Ease: With a few quick steps, you can quickly complete the set-up process and immediately begin saving time and money with powerful sales tax automation. With automated updates, Sage Sales Tax researches and maintains the most current taxation statutes and tax rates—so you never have to make a tax rate decision again.

To help you get a better handle on Sales Tax issues in your business, IncorTech would like to invite you to attend a webinar this month that will show you how to automate your Sales Tax in MAS 90 and MAS 200:

Date: Thursday, May 21, 2009
Time: 10:00 AM – 11:00 AM PDT

After registering you will receive a confirmation email containing information about joining the Webinar.

Category : Sage Software | Blog
4
May

These are special offers for customers on an active maintenance and support plan.

Sage MAS 500 Customers — Purchase Sage SalesLogix and Save up to $8,995!
A new Sage SalesLogix ERP Link with bi-directional integration between Sage SalesLogix and Sage MAS 500 is now available! Enjoy the power of CRM and ERP together when you purchase Sage SalesLogix with either named or concurrent users. Call 888-200-4171 or Email moreinfo@incortech.com for pricing details.

Sage MAS 500 Cash Flow offers — Save 50% on ACH , Positive Pay, and Credit Card Processing
In today’s economy, it is crucial for businesses to take measures to improve and promote healthy cash flow. For a limited time only, Sage MAS 500 customers can take advantage of various offers designed to improve cash flow.

  • Save 50% on ACH – purchase the Sage MAS 500 ACH module for only $500
  • Save 50% on Positive Pay – purchase the Sage MAS 500 Positive Pay module for only $500
  • Save 50% on Credit Card Processing

Complete Your Sage MAS 500 Solution! Buy two Sage MAS 500 modules and save 25%
In today’s economic times, automation helps increase productivity and allows you to do more with fewer resources. View module options here or call your IncorTech Solutions Consultant for more ideas.

Take advantage of Sage MAS 500 v7.2 with the new Get Back on Track plan
Lapsed customers can choose from three great reinstatement offers
1. Standard Reinstatement: The customer will pay the prorated amount for the number of months expired plus the full year going forward
2. Multi-Year Reinstatement: Customers who reinstate on a multi-year contract with Easy Pay can save 40% off the price to get current with the software. (40% savings applies to lapsed years only and will not apply toward future maintenance.)
3. Reinstate and purchase Sage SalesLogix with five or more Standard Users and receive the following:

  • Free Sage SalesLogix Standard Server ($2,995 value!)
  • 40% off of the lapsed months since expiration of Sage MAS 500 Plan

Get Spring off to a great start! Give IncorTech a call for a data file analysis session to identify any potential problem areas with your MAS 500 system.

Please note that all promotions are calculated off of the product portion of the sale and do not apply to maintenance. Maintenance is calculated based off of full sales list price. These offers cannot be combined with any other offers. Promotions are not valid on Sage MAS 90 or Sage MAS 500 – Small Business Edition orders unless specified and cannot be applied to previously placed orders.

Category : Sage Software | Blog
4
May

Before I get started on my (highly opinionated) post, a disclaimer: there are times when custom programming makes good business sense.

I also like to make an important distinction between “configuring” software and “customizing” software. Customers of ours are not frequently software professionals and therefore do have a tendency to interchange the two terms. That’s understandable but the implications of the two are very different for them.

Configuring software is all about using the toolsets provided by the publisher to mold the software (as closely as possible) around your specific business processes. Of course, the more sophisticated the software, the more this becomes a possibility. QuickBooks Enterprise, for example, offers limited configurability as compared with Sage MAS 500, a product intended to support larger enterprises.

Customizing software is when you take and modify the source code. This typically has some important ramifications for the software licensee because there are often ongoing costs to maintain the modifications when new software releases are made available by the publisher.

A unique advantage of Sage MAS 90 and MAS 200 (thanks to its popularity and longevity) is that a vast collection of product enhancements called “Extended Solutions” exist to affordably provide additional and modified functionality to MAS 90 and MAS 200 owners without the added expense of truly “custom” programming.

Currently, Sage is highlighting a choice selection of Extended Solutions to help customers who are looking to mitigate credit risks and managing invoicing and account groupings more efficiently.

Here are the current Extended Solutions recommended for the following key areas:

1. Improve awareness of account status with these or similar solutions:
AR-1115 Enhanced Credit Checking ($895 + $265 Maintenance)
This addition strengthens the ability to manage past due receivables and provides a credit warning window pop-up if an account has past term invoices prior to taking new orders.
AR-1216 Invoice History Collection Notations ($1295 + $265 Maintenance)
Adds the ability to add collection notes to AR Invoice History Records so the user can keep track of collections activities on an invoice by invoice basis.
AR-1054 – Automatic Credit Hold Utility ($795 + $265 Maintenance)
Allows you to set a customer’s Credit Hold flag by printing the Aged Invoice Report. A customer will be flagged as on Credit Hold if they have either exceeded their credit limit or have an AR account balance greater than zero on or before the Credit Hold Aging Cutoff Date.

2. Manage invoices and statements more effectively with these or similar solutions:
SO-1121 Multiple Sales Orders on a Single Invoice ($1095 + $265 Maintenance)
Enables you to create a single Sales Order Invoice with lines from multiple Sales Orders for the same customer.
SO-1241 Invoices with Multiple Due Dates ($1195 + $265 Maintenance)
This solution allows a company to provide a ‘payment plan’ to their customers, to establish installed payments toward a large invoice.
AR-1235 Statement Printing with Sales Order Selection ($895 + $535 Maintenance)
Provides a consolidated billing document for customers with multiple Sales orders.

3. Group accounts more efficiently with these or similar solutions:
AR-1068 National Accounts ($1195 + $265 Maintenance)
Provides the ability to designate a ‘Bill to’ customer for their “Sold to” customer accounts.
AR-1200 Cash receipts by Invoice Number ($995 + $265 Maintenance)
For companies who receive payments referencing a third party or DBA, where the company name on the payment doesn’t match the company name maintained in Sage MAS 90 or 200.
AR-1239 Multi Company Customer Synchronization ($1095 + $535 Maintenance)
For customers who maintain more than one company in Sage MAS 90 or 200 and also have the same customer in multiple companies.

For more titles, please reference the Extended Solutions online Product Directory. Contact your IncorTech representative today for detailed pricing information and assistance with installation, setup and product trial versions.

Category : Sage Software | economy | Blog
4
May

It’s Spring Cleaning time again and Sage has put some great offers out there to help clean out their “inventory”. I’m sure getting those licenses out of the way makes it much easier to straighten up the ol’ virtual warehouse…
Sage MAS 90
These are special offers for customers on an active maintenance and support plan.

Enroll in Sage Payment Solutions and save $1,100 on the Sage MAS 90 and 200 Cash Flow bundle

In today’s economy, it is crucial for businesses to take measures to improve and promote healthy cash flow. For a limited time only, Sage MAS 90 and 200 customers who enroll in Sage Payment Solutions will be eligible to have the cost of the Credit Card Processing module waived – a savings of $1,100 (excluding subscription cost)! Note: Valid proof of enrollment in Sage Payment Solutions is required. Plus, Sage MAS 90 and 200 customers who participate in this promotion can also take advantage of Sage KnowledgeSync Professional for $0 ($399 annual service fee required).

Add EES CRM users with purchase of Sage MAS 90 or 200 Extended Enterprise Suite for $795 each!
A maximum savings of $1,455 each!

Now is the time to contact IncorTech if you are considering migrating to Extended Enterprise Suite (EES). For a limited time only, Sage MAS 90 and 200 customers who migrate to Sage MAS 90 or 200 Extended Enterprise Suite can save on their purchase of new EES CRM users* at just $795 each! For a maximum savings of $1,455 each! (Grandfathered owners who purchased prior to 2003 get an even sweeter deal!)

EES CRM users will be able to:

  • View complete customer information: orders, payments, account history, marketing campaigns, customer care, communications, and attachments
  • Effectively convert prospects to customers
  • Quickly analyze, forecast, and report on key sales data

*Purchase of EES CRM users also requires the purchase of first year maintenance and support at $151 per user for Basic or $199 for Gold. EES CRM user promo offer requires a minimum of five full-use Extended Enterprise Suite users, and cannot be combined with any other offers unless expressly stated. The 20-user limitation (full-use + EES CRM) still applies for the Sage MAS 90 edition of Extended Enterprise Suite. Eligible customers must have purchased their Sage MAS 90 or 200 system prior to March 31, 2009.

0% Financing on migrations to Sage MAS 90 or 200 Extended Enterprise Suite
For a limited time only, Sage MAS 90 and 200 customers can migrate to Sage MAS 90 or 200 Extended Enterprise Suite and receive 0% financing on the upgrade fees. (12 – 36 month programs available) Promotion applies to the product portion of the sale only and not to maintenance. Promotion cannot be combined with other promotions and applies only to non-discounted transactions of $10,000 or greater.

Take advantage of Sage MAS 90 and 200 v4.3 with the new Get Back on Track plan
There is good momentum with customers returning to a maintenance plan and upgrading to the current version of Sage MAS 90 or 200.

We have a choice of three great reinstatement offers for lapsed customers:
1. Standard Reinstatement: The customer will pay the prorated amount for the number of months expired plus the full year going forward
2. Multi-Year Reinstatement: Customers who reinstate on a multi-year contract with Easy Pay can save 40% off the price to get current with the software. (40% savings applies to lapsed years only and will not apply toward future maintenance.)
3. Migration to Extended Enterprise Suite: Customers who migrate to Sage MAS 90 or 200 Extended Enterprise Suite can save 40% off of the price to get current with the software.
4. Reinstatement with Purchase of Applianz: Customers who purchase Applianz at the time of reinstating can save 40% off the price of reinstatement to get current with their software. (40% savings applies to lapsed years only and will not apply toward future maintenance or to the cost of Applianz.)

Please note that all promotions are calculated off of the product portion of the sale and do not apply to maintenance. Maintenance is calculated based off of full sales list price. These offers cannot be combined with any other offers. Promotions are not valid on Sage MAS 90 or Sage MAS 500 – Small Business Edition orders unless specified and cannot be applied to previously placed orders. The 0% financing offer is subject to credit approval by Key Equipment Finance.

These offers expire June 30, 2009, so call IncorTech today for pricing and to request more information.

Category : Sage Software | Blog
4
May

Long-time customers who own Sage MAS 90 and Sage MAS 200 that have long considered leveraging a Sage CRM solution to increase their effectiveness in customer service or managing sales processes now have one more very good reason to take the plunge!

Sage has announced a significant savings for “Grandfathered” customers on MAS 90 or MAS 200 to upgrade to the latest release of the Exteneded Enterprise Suite (EES) which couples MAS 90 or MAS 200 with a special version of Sage CRM for a tightly integrated Customer Relationship Management / ERP combination. The Extended Enterprise Suite retains all of the great features of MAS 90 or MAS 200 while adding CRM features in such a way that it truly feels like one piece of software. In addition, many customers will gain credit card processing and fixed asset modules they otherwise would have to purchase separately at greater cost.

Here are the particulars of Sage’s offer to Grandfathered customers:

Through the end of Q3 (June 30th, 2009), you can migrate from MAS 90 or 200 to Sage MAS 90 or 200 Extended Enterprise Suite, and get a flat, per-user annual EES maintenance fee of only $150 per existing user! In many cases, we have been finding that customers can migrate to EES and enjoy lower annual maintenance than they currently pay! During tough economic times, this may be critical to customers who are struggling! Here are some key benefits of this program:

1. Reduce your current annual maintenance and enjoy additional modules and features!
2. Manage your business more effectively with a complete 360 degree view of your business!
3. Streamline costs and enhance customer relationships with full CRM functionality!

This promotion would apply to Sage MAS 90 and 200 customers who purchased their system prior to October 1, 2003, and are therefore currently on a “Grandfathered” status.

There are some particulars regarding the maintenance and changes in your total system user count, so contact IncorTech today to get a customized quote for a migration to Extended Enterprise Suite from IncorTech.

Category : Sage Software | Blog
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