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Archive for February, 2010

Feb provides us with an choice excerpt from CRM thought leader Paul Greenberg’s CRM At The Speed of Light, now in it’s 4th edition.

Here is one of my favorite observations by Greenberg:

What the social customer is expecting is a human being who’s not selling products at them or just following a particular path, but providing a relationship that will be mutually beneficial.
For the salesperson, this experience will be the purchase of something by the customer. For the customer, it will be an experience that provides her with what she needs to solve a part of her personal agenda—be it in a B2B environment (such as meeting an equipment need) or in a B2C environment (purchasing a family vacation package). But the expectation goes beyond that. The customer is looking to have a relationship—if not with the salesperson then with the company the salesperson represents. Skeptical? Think about your own relationship to, and why you shop there: It’s convenient, and the site “knows” you.

This change in customer-salesperson interactions has certainly occurred in my industry, for those companies who are prepared to embrace it at least. How has this affected your industry?

Category : CRM | Marketing | Blog
Category : Industry News | Blog

Increase Productivity. Streamline workflows. Work the way you do.

From Core Financials and Project Management to Distribution and Manufacturing, Sage MAS 90 and 200 4.4 is loaded with features. You’ll be able to work even more efficiently the way you want to with additional features and enhancements focused on workflow and business process — especially in the inventory, purchase order, bill of materials and bar code areas of the system. Included in Sage MAS 90 and 200 version 4.4 are some of the most requested customer enhancements and usability improvements.

Highlights include:

  • Upgrade more conveniently with significantly less downtime – Parallel Migration will allow you to continue operating your business on your existing Sage MAS 90 or 200 system while your new 4.4 system is getting prepared and tested
  • Increase productivity and improve accuracy using more information in expanded Customer and Item Number fields to include unique information using 20 alphanumeric characters for Customer numbers and 30 for Item numbers
  • Simplify the process of applying customizations to your system and reduce your overall costs with customization that survive future upgrades
  • Dual grid streamlines your data entry throughout core Accounting, Distribution, and Bill of Materials
  • Increase your productivity by accessing your data with fewer clicks
  • Personalize your reports, views and other options throughout your system
  • Access information easier using the new Business Desktop for the Sage MAS 90 and 200 Community site, training, support, and more
  • Streamline your workflows to enable more efficient physical counts, display your system’s expected quantities so only the variances require updating
  • Increased your speed and accuracy of data collection using bar code enhancements
  • Plus over 30 usability enhancements — and additional new features coming your way every few months to add value through the year!

MAS 90 and MAS 200 4.4 New Features

MAS 90 and MAS 200 4.4 Pre-Release Guide

Category : Sage Software | Blog
  • Sage MAS 90 and 200 version 4.4 has been released to production, and will begin shipping February 15! #
Category : Industry News | Blog
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