Support

Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul.

With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, customer support automation solutions designed to help foster lasting relationships with your customers have a measurable impact on the bottom line.

Sage SalesLogix customer support software provides your customer support teams with a complete view of all customer interactions so they can better support your customers, along with powerful customer support automation and knowledge base capabilities for tracking, managing, and resolving product support issues.

From advanced service ticket management and return management tools to robust reporting and business analytics capabilities, Sage SalesLogix puts you in control of your customers experience. From powerful capabilities that empower reps to quickly answer customer questions, and resolve issues or requests, to reporting and tracking capabilities that enable you to measure your team’s success, Sage SalesLogix customer support software takes you beyond the traditional boundaries of customer support software.

Manage, streamline, and respond to customer needs with Sage SalesLogix.

	Get a Complete View of Your Customers With Sage SalesLogix you get a complete view of your customers’ relationships with your organization in a single easy-to-use interface. Track your customers’ interactions while providing your team with all the details they need to service your customers well.
	Streamline Support Center Activities Sage SalesLogix customer support automation provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals, and returns. Sage SalesLogix customer support software also provides escalation alerts via phone, e-mail, or pager, based on business rules you define.
	Empower Customers with Convenient Options Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-service Web Portal and enhance your customer’s experience while reducing support costs. Your customers can view, add, or edit service tickets and submit comments or attachments via the Web – plus they can search your knowledge base for answers to their questions.

Whether you’re a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing returns, with Sage SalesLogix customer support automation software, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.