- Greg
Attendance at the Sage Leadership Academy Alumni Association Retreat enhances commitment to continued learning at IncorTech.
FAQs
From time to time we get asked questions along the following lines. If these responses do not answer the question you have, please complete the Contact Us Form. Thank You.
Can you help us get Sage MAS 90, Sage MAS 200 or Sage MAS 500 working properly?
What kind of help do you provide?
What certifications do you have?
Can you write special reports?
We only need phone support, can you help?
General Information
What geographic location do you serve?
How long have you been in business?
Do you provide remote support?
Do you offer classroom training?
Can you customize Sage MAS 90, Sage MAS 200 or Sage MAS 500?
Current Sage MAS 90, MAS 200 or MAS 500 Users
Can you help us get Sage MAS 90, Sage MAS 200 or Sage MAS 500 working properly?
We specialize in helping people get the most from their investment in Sage MAS 90, Sage MAS 200 or Sage MAS 500 . We start with a discussion of the business, then review the setup of Sage MAS 90, Sage MAS 200 or Sage MAS 500 . We meet with the users to answer questions and help them find ways of extracting the information they need.
What kind of help do you provide?
We provide on-site and web training and support, as well as telephone support. We help resolve error messages, train new users, establish procedures, reconcile the subsidiary modules to the GL, prepare the year end schedules required by accountants, create custom reports to provide the info needed by banks, assist in formatting custom financial statements, and much more.
What certifications do you have?
Our employees have received and maintain many certifications, Sage Certified Consultant, Sage Certified Trainer, Microsoft Certified Professional and Microsoft Certified Systems Engineer to name a few.
Although we are experts in computer systems, we never view the end result of our work to be computer hardware or software. Our goal is to make our client's business run better and smarter. That means increasing operational efficiency and perfecting management reporting.
Can you write special reports?
We have extensive experience with custom reports using Crystal Reports and FRx, both of which are included with Sage MAS 90.
We support all Sage MAS 90, Sage MAS 200 or Sage MAS 500 modules, as well as, Crystal Reports, Microsoft FRx Desktop, KnowledgeSync and more.
We only need phone support, can you help?
We excel in providing support based on our long term relationship with clients. We establish that relationship with a combination of onsite and phone support. If you don't expect to need any onsite support, we suggest you contact Sage Software and take advantage of their telephone support service.
General Information
What geographic location do you serve?
We're located in Southern California but only 40% of our clients are located with a 1 hour drive from our office. We have clients located in every state and quite a few countries other than the United States.
We generally bill by the hour, with a 2-hour onsite minimum. We charge for ½ travel time. We require a retainer from new clients. Please call to discuss rates.
How long have you been in business?
We have been actively involved since 1995, but most of our staff have been using Sage Software products, and many others, for more than 20 years.
Do you provide remote support?
We provide remote support to current clients on our prepaid support program using a remote control screen sharing tool.
Do you offer classroom training?
We provide training tailored to your specific needs, and develop procedures and processes specific to your organization. We provide custom onsite training, usually for one or two users at a time. We are happy to provide custom onsite classroom training when required. We can recommend several good Authorized Training Centers for standardized Sage MAS 90 training. However, we find onsite training using your own data, systems and processes to be more effective. Training happens at all stages of the conversion the initial discussions, during the software installation, while customizing forms and of course during the data entry. It continues as long as you use the software.
Can you customize Sage MAS 90, Sage MAS 200 or Sage MAS 500 ?
We do offer custom programming. We can also tailor Sage MAS 90 to your requirements, creatively using the options built in to the systems.
Are your employees getting the most out of Sage MAS 90, MAS 200, MAS 500? Sage Software users can receive a complimentary on site discovery to maximize company profitability and efficiency.
QuickBooks customers can receive 15% off the product list price of Sage MAS 90 - QuickBooks Users Edition...
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