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10
Aug

IncorTech is proud of our accomplishments as a team and we’re honored to be named among the top VAR’s who are thriving in a tough economy.

Here is an excerpt:

Ask Steve Birdwell about the challenge facing most projects, and he will likely mention a lack of communication between the reseller and the client. That’s why when Birdwell founded IncorTech in 1998, he set out to blaze a new trail and develop the type of consulting firm that he wanted to hire when he was the client.

“For us, the thing that has been good is trying to put the client before the software and hardware,” said Birdwell, whose software products include Sage, Intuit’s QuickBooks Enterprise, Oasis CRM and Deltek Vision. IncorTech currently has about 650 clients and largely targets midsized firms in the field service/project-based industry.

With most of its team members having a background in accounting, Birdwell said that the company is able to better drill into a client’s existing program, identify the true problem and offer several solutions, instead of a one-way approach, thereby arming its clients with a number of possible solutions and enabling them to make a more informed decision.

Looking to take its customer service a step further and enhance efficiency, IncorTech earlier this year hired a project manager who works in team fashion with a sales person and is involved in the sales process right from the time a propo­sal is started Рan approach that Birdwell said is unique in the industry. The idea, he explained, is that having a project manager involved from the very start helps to ensure that expectations can be met.

It can also save time. That’s because the project manager has already gathered a great deal of information from the client and is able to flesh out many of the details even before the work order. “We are already seeing great results,” Birdwell noted. “From a teamwork standpoint, it is a lot better.”

Looking ahead, IncorTech has several initiatives in the works, including doing more customization and development with Oasis and Intuit’s QuickBase.

Read more about the honors at WebCPA.com

DISCLAIMER: The content provided in this article is not warranted or guaranteed by IncorTech. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials.
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Email: moreinfo@incortech.com